1. Information CollectedInformation You Provide to Us
- Information of your Store which is accessible from your Shopify account: Shop resource: the Store’s general settings and information, including name, domain, currency, language, location, and contact email address Products: the Store’s product catalog, including details on each product variant, titles, descriptions, prices, images, and collections; Orders: the store’s orders including details of the customer, their cart, and any transactions; Storefront: the store’s themes, including all files, pages, texts, assets, and script tags.
- Shop resource: the Store’s general settings and information, including name, domain, currency, language, location, and contact email address
- Products: the Store’s product catalog, including details on each product variant, titles, descriptions, prices, images, and collections;
- Orders: the store’s orders including details of the customer, their cart, and any transactions;
- Storefront: the store’s themes, including all files, pages, texts, assets, and script tags.
- Information about you or your Visitors: Device Information: We may collect certain information about the devices you use or your Visitor uses with the Service, including such data as unique device identifiers, device brand, and model, device name, push notification identifiers, Internet Protocol (IP) address, operating system, time zone, language, and browser types. Usage Information: We may collect information about how people use the Service or Store. This data may include Service usage times, visited pages, clicked links, ordered products, page view times, and linked IPs. We may keep track of how you interact with links across our Services by redirecting links or through other means. Location Information: We may also automatically collect your physical location if you choose to enable your computer or mobile device to send us location information. Cookies and Other Tracking Information: For commercial purposes and personalized services, the permission of setting cookies is taken from you and these cookies will be placed on your computer which, among other uses, allow you to sign in to your Account in a browser and maintain an identified browsing session with Hengam’s apps.
- Device Information: We may collect certain information about the devices you use or your Visitor uses with the Service, including such data as unique device identifiers, device brand, and model, device name, push notification identifiers, Internet Protocol (IP) address, operating system, time zone, language, and browser types.
- Usage Information: We may collect information about how people use the Service or Store. This data may include Service usage times, visited pages, clicked links, ordered products, page view times, and linked IPs. We may keep track of how you interact with links across our Services by redirecting links or through other means.
- Location Information: We may also automatically collect your physical location if you choose to enable your computer or mobile device to send us location information.
- Cookies and Other Tracking Information: For commercial purposes and personalized services, the permission of setting cookies is taken from you and these cookies will be placed on your computer which, among other uses, allow you to sign in to your Account in a browser and maintain an identified browsing session with Hengam’s apps.
2. Use of Information
- We use the collected information in order to provide the Service, improve its features, and develop new features such as the following purposes: To process requests or transactions you initiate by accessing or using the Service; To monitor and analyze usage and trends in order to improve the Service, or to improve your experience with the Service, for example by providing personalized content, features, or advertisements for you or your Visitors; To verify your identity or your Visitors’ identity, in order to protect your privacy and keep data protected; To contact or notify you or your Visitors of security alerts, important updates to our Terms of Service or this Privacy Policy, or support your use of Service and respond to your comments, questions, and requests; To link or combine with information we get from others to help understand your needs or provide you with better services; To detect, investigate, and/or prevent fraudulent, unauthorized, or illegal activity.
- To process requests or transactions you initiate by accessing or using the Service;
- To monitor and analyze usage and trends in order to improve the Service, or to improve your experience with the Service, for example by providing personalized content, features, or advertisements for you or your Visitors;
- To verify your identity or your Visitors’ identity, in order to protect your privacy and keep data protected;
- To contact or notify you or your Visitors of security alerts, important updates to our Terms of Service or this Privacy Policy, or support your use of Service and respond to your comments, questions, and requests;
- To link or combine with information we get from others to help understand your needs or provide you with better services;
- To detect, investigate, and/or prevent fraudulent, unauthorized, or illegal activity.
- We may also analyze the collected information, provide and publish some charts and statistics with commercial usages for public use, or publish their results in a targeted and usable way for various institutions or businesses, and present them to their owners. We may also use this information to develop other services. All of these usages are with fully protecting your and your Vistors’ privacy Without any Personal Information being made available or traceable to others. Therefore, except in cases of legal and judicial requirements, we never provide or sell information that can be identified as belonging to who (you or one of your users) to others.
3. Protecting, Securing, and Sharing Information
- With your consent: When you give us consent to do so, including if we notify you that the information you provide will be shared in a particular manner and you provide such information.
- With Third-Party Services: We share necessary Data with Third Party Services, consultants, or others who are working with us and need access to such information to carry out work on our behalf, and in this way, we can provide you the Service. Any Data used by such parties is used only to the extent required by them to perform the services that we request. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties will be processed within the terms of this privacy policy and in accordance with the Data Protection Act 1998 and GDPR.
- In response to legal process or a request for information: If we believe disclosure is in accordance with any applicable law, rule, or regulation, we may share your Personal Information with appropriate individuals in such cases: Applying any applicable law, rule, regulation, or court judgment Applying Terms of Service that can be applied for inspections or detecting violations In order to investigate or remedy potential violations of our user agreements or policies to protect the rights, property, and safety of Hengam, our users, or others, which is necessary or allowed due to regulations.
- Applying any applicable law, rule, regulation, or court judgment
- Applying Terms of Service that can be applied for inspections or detecting violations
- In order to investigate or remedy potential violations of our user agreements or policies
- to protect the rights, property, and safety of Hengam, our users, or others, which is necessary or allowed due to regulations.
- Inside the Company: Employees of Hengam whose job responsibilities require access to Personal Information are provided with such access and will use it solely to provide service and support to Clients, and these employees are subject to strict rules on the protection and confidentiality of information.
Sharing Non-Personal Information
4. Storing and Deleting of Information
5. Changes in business ownership and control
6. Changes to this privacy policy
7. DPA and GDPR Subject Rights
- When it is necessary for the performance of a contract;
- our or a third party’s legitimate business interest;
- your consent.
- You have the right to ask for a copy of any of your store’s account data held by Hengam
- You have the right to withdraw the consent necessary to collect and use your data at any time.
- You have the right for your data to be deleted from the servers and databases of Hengam
- You can control your data due to the policies described in section 4.
- You may decline to submit information through the Service or restrict our access to data, or it may be restricted at your browser’s settings, and so we may not be able to provide all or a portion of the Service to you.