Features
Smart Payment Recovery
Recover failed subscription payments automatically, so a billing failure doesn't quietly become a lost subscriber.
Features
Smarter retries for every decline type
- Subi classifies each decline by type and schedules retries around it, instead of one fixed schedule for every failure
- Pick your recovery window: Short by default, Standard on the Subi plan, Aggressive on Subi Plus
- Failed payments enter a recovery sequence automatically, with nothing for you to do
Features
Dunning emails that drive action
- On a recoverable decline, subscribers hear the same day. Where retrying can help, Subi follows up on day 3, adds a day-7 reminder on the Subi plan, and a day-14 last call on Subi Plus
- When the card itself is expired or invalid, retrying cannot fix it, so the alert carries a one-click link to update the payment method in the Customer Portal instead
- Emails go out under your store name on every plan. Set your own sender name and reply-to address from the Subi plan up
Features
Full visibility and in-app control
- Track every recovery sequence in real time: retrying, awaiting customer, awaiting 3DS, awaiting merchant, recovered, or terminated
- Subscribers can switch to a backup card in the Customer Portal in a single tap
- Act on sequences row by row on the Subi plan, with bulk actions and CSV export on Subi Plus
The Go-To Choice for Over 9,000 Shopify merchants
Three Routes Out of a Failed Payment
Smart Payment Recovery works on the three main causes of recoverable subscription failures at once, automatically.
Optimized retry schedule
Retries are timed by decline type rather than a fixed calendar, so each attempt lands when it has the best chance of going through.
Dunning email cadence
On a recoverable decline, automated alerts start the same day and, where retrying can help, keep prompting the subscriber until the sequence runs out. Higher plans reach further.
One-click card update
When the card is the problem, subscribers get a personal portal link and can fix their payment method in seconds.
“We've tested a few subscription apps for our store, and Subi is by far the most intuitive and flexible we've used. The backend is clean, the customer experience is seamless, and most importantly it just works without the bloat or bugs we've experienced elsewhere.”
Svens Island AustraliaHealth & Beauty