Features
Smart Payment Recovery
Recover failed subscription payments automatically, so a billing failure doesn't quietly become a lost subscriber.
Features
Smarter retries for every decline type
- Subi classifies each decline by type and schedules retries around it, instead of one fixed schedule for every failure
- Pick your recovery window: Short by default, Standard on the Subi plan, Aggressive on Subi Plus
- Failed payments enter a recovery sequence automatically, with nothing for you to do
- A decline caused by your own Shopify payment settings is told apart from a customer's card issue: the sequence closes on its own with no pause, no cancellation, and no customer email, and you get one email naming what to fix
Features
Dunning emails that drive action
- On a recoverable decline, subscribers hear the same day. Where retrying can help, Subi follows up on day 3, adds a day-7 reminder on the Subi plan, and a day-14 last call on Subi Plus
- When the card itself is expired or invalid, retrying cannot fix it, so the alert carries a one-click link to update the payment method in the Customer Portal instead
- Emails go out under your store name on every plan. Set your own sender name and reply-to address from the Subi plan up
Features
Full visibility and in-app control
- Track every recovery sequence in real time: retrying, awaiting customer, awaiting 3DS, awaiting merchant, recovered, or terminated
- Subscribers can switch to a backup card in the Customer Portal in a single tap
- Act on sequences row by row on the Subi plan, with bulk actions and CSV export on Subi Plus
The Go-To Choice for Over 9,000 Shopify merchants
Three Routes Out of a Failed Payment
Smart Payment Recovery works on the three main causes of recoverable subscription failures at once, automatically.
Optimized retry schedule
Retries are timed by decline type rather than a fixed calendar, so each attempt lands when it has the best chance of going through.
Dunning email cadence
On a recoverable decline, automated alerts start the same day and, where retrying can help, keep prompting the subscriber until the sequence runs out. Higher plans reach further.
One-click card update
When the card is the problem, subscribers get a personal portal link and can fix their payment method in seconds.
