Features
Smart Cancellation Flow
Turn cancellations into conversations and save more subscribers automatically.
Features
Personalized retention, powered by insights
- Deliver tailored responses based on the exact cancellation reason a customer selects
- Understand churn drivers with real-time data and reason-level analytics
- Give every subscriber a personalized experience that increases their likelihood to stay
Features
Fully customizable flow
- Build unique cancellation paths for each reason with no-code configuration
- Mix and match offers, pauses, skips, swaps, or support routes with total flexibility
- Control every part of the flow, from messaging to incentives, to match your brand strategy
Features
Diversity of treatment offers
- Present subscribers with the right solution — discounts for price sensitivity, pauses for surplus, swaps for product issues, and more
- Offer multiple save options in a single flow to maximize retention
- Turn cancellation attempts into opportunities for smooth product discovery or plan adjustments
The Go-To Choice for Over 9,000 Shopify merchants
Treatment Options to Prevent Cancellation
Give customers flexible, in-the-moment options that solve their reason for cancelling and keep them subscribed.
Change interval
Let customers adjust delivery frequency instead of cancelling.
Skip next delivery
Give subscribers a quick break when they feel overstocked.
Offer discount
Provide targeted incentives for price-sensitive cancellations.
Product swap
Let subscribers switch to a different product instead of cancelling.
Free gift
Add a free gift for a set number of billing cycles, removed automatically.
