Improved: subscribers now pick a cancel reason, with a switch to turn it off

Subscribers now have to pick a cancel reason before they can confirm a cancellation, and you decide whether that rule applies to your shop.

The rule is on by default. It covers the Subi customer portal and the Shopify customer account, for shops using a cancellation flow and shops still on the old reasons list. You get cancellation reasons you can actually learn from instead of a blank. Picking "Other" never asks the subscriber to type anything, so the step stays quick.

If you would rather let subscribers cancel without choosing, switch the setting off. It is a single shop-wide setting called "Require a cancellation reason". Where you find it depends on your setup:

• Your own cancellation flow: a checkbox under Message on the flow editor's Initial Screen panel.
• The default flow: a card on the Cancellation flow page.
• The old reasons list: a checkbox in its own card below the reasons list on Canceling management.

With the setting off, subscribers can confirm a cancellation without picking a reason.