Fixed

Fixed: a streak reward is no longer lost when its order is skipped or moved

Retention

If a subscriber earned a streak reward and then skipped or moved the order that carried it, the reward used to be lost. A merchant running a streak campaign reported exactly that: a subscriber who skips the order carrying their gift never gets it.

The reward now moves to the next order that is charged, and goes out once. This applies to a reward on an order that is skipped or moved.

The warnings were updated to match. The pause, skip and reschedule confirmations in the admin, and the pause, skip and set-next-order confirmations in the customer portal, no longer list the streak reward among the items that will not be added back. They say instead: "The streak reward isn't lost. It moves to the next order that is charged."

No setting needs to change. The fix applies to rewards written after it went live.

Beyond Subscriptions

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