New

Act straight from the email.

Billing & PaymentsRetention
Act on failed payments straight from the merchant email

The failed-payment email Subi sends you used to drop you on your subscriptions list with no direct way to reach the customers whose recovery attempts had already run out.

Now the email itself can carry the next step. When at least one of your customers has a failed renewal that Subi is no longer retrying, the default failed-payment email shows a line asking you to invite those customers to update their card, under the email's existing button.

One click opens the ask, already filled in. Following that link takes you straight to your subscriptions list with a confirmation dialog open, naming exactly how many customers are affected. Confirming sends the update-card ask to those customers; the ask itself works the same way it already did from the subscriptions list, just reachable in one click from the email you're already reading.

Only shown when there's someone to ask. If every failed renewal on your account is still being retried, or there's nobody left who hasn't already been asked, the email renders exactly as it did before, with no new line and no dead link.

This closes a real gap: merchants were reading the failed-payment email, landing on their subscriptions list, and having no obvious way to reach the customers the email was actually about.

Beyond Subscriptions

Launch and scale recurring revenue on Shopify in days, not months.

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