Loyalty at the counter.

Subi's Shopify POS loyalty integration -- letting customers earn and redeem points at the point of sale -- was built and running, but a missing permission grant meant no merchant with an active loyalty program could actually reach it. The POS experience existed; the access did not.

That is now corrected. Every merchant whose plan includes the loyalty feature now has POS loyalty access included automatically. No plan upgrade, no support request, and no manual configuration is required.

A new card on the loyalty page confirms the status. Alongside the existing Delivery and Referrals cards, you will now see a POS Loyalty card that shows whether the Shopify smart-grid tile is currently live on your POS device. If it is not yet active, the card links directly to the POS setup step so you can complete it without leaving the loyalty page.

The card appears once loyalty onboarding is complete (or dismissed). It is gated on the POS loyalty entitlement, so merchants without a Shopify POS channel will not see it.

If you run a physical retail location alongside your online store, this update means loyalty points can now flow between channels without additional setup on your end.