The gift offer, everywhere

The Gift treatment in your cancellation flow, which offers a subscriber a free product for a set number of billing cycles instead of letting them cancel, now also appears when a subscriber manages their subscription through the Subi customer portal.

Until now, a configured Gift offer rendered on Shopify's own customer-account page but not in the standalone Subi portal. Subscribers who reach cancellation through the portal see and can accept the same offer, on the same terms you already configured: the gift product, the number of cycles it lasts, and automatic removal once that period ends.

No setup is required if you already have a Gift treatment configured in Retention → Cancellation flow; it now reaches subscribers wherever they go to cancel.