Features
Smart Cancellation Flow
Turn cancellations into conversations and save more subscribers automatically.
Features
Personalized retention, powered by insights
- Deliver tailored responses based on the exact cancellation reason a customer selects
- Understand churn drivers with real-time data and reason-level analytics
- Give every subscriber a personalized experience that increases their likelihood to stay
Features
Fully customizable flow
- Build unique cancellation paths for each reason with no-code configuration
- Mix and match offers, pauses, skips, swaps, or support routes with total flexibility
- Control every part of the flow, from messaging to incentives, to match your brand strategy
Features
Diversity of treatment offers
- Present subscribers with the right solution — discounts for price sensitivity, pauses for surplus, swaps for product issues, and more
- Offer multiple save options in a single flow to maximize retention
- Turn cancellation attempts into opportunities for smooth product discovery or plan adjustments
The Go-To Choice for Over 9,000 Shopify merchants
Treatment Options to Prevent Cancellation
Give customers flexible, in-the-moment options that solve their reason for cancelling and keep them subscribed.
Change interval
Let customers adjust delivery frequency instead of cancelling.
Skip next delivery
Give subscribers a quick break when they feel overstocked.
Offer discount
Provide targeted incentives for price-sensitive cancellations.
“We’ve tested a few subscription apps for our store, and Subi is by far the most intuitive and flexible we’ve used. The backend is clean, the customer experience is seamless, and most importantly it just works without the bloat or bugs we’ve experienced elsewhere.”
Svens Island AustraliaHealth & Beauty