Klaviyo connection — clearer message when authorization is declined
When a merchant declines Klaviyo's authorization prompt during setup, Subi now shows a specific, actionable message so they know exactly what to do next.
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Changelog
What's new in Subi
New features, improvements, and fixes — the latest from the Subi product team.
Subscription plans now accept a $0 flat-rate price for free introductory periods
Merchants can now reliably configure subscription plans with an initial flat-rate price of $0, making it straightforward to offer free introductory orders without hitting a validation error or losing the setting on reload.
Read more →Onboarding wizard now completes correctly when you activate a Subi plan
The setup wizard now marks itself complete as soon as you activate a Subi billing plan, and new merchants land on the updated Subi home screen after finishing onboarding.
Read more →Smart Recovery configuration now works for add-on plan subscribers
Merchants who activated Smart Payment Recovery through an add-on purchase can now configure all recovery settings without hitting a permission error.
Read more →The customer portal now supports multiple languages
Your Subi customer subscription portal now supports multiple languages — configure translations in the admin and subscribers see a language selector to choose their preferred language, which is remembered across visits.
Read more →Give subscribers a free gift to stay — new cancellation flow treatment
Your cancellation flow can now offer subscribers a free gift product for a set number of billing cycles, added automatically and removed after the period ends — no discount needed, no coupon codes.
Read more →Customize your subscription widget directly from the home page
Merchants can now open the widget customization editor with one click from each plan type card on the Subi home page, making it faster to tailor how subscription options appear to shoppers.
Read more →Activate Smart Payment Recovery directly from the Contracts page
Merchants who haven't yet activated Smart Payment Recovery now see an in-app prompt on the Contracts page, making Subi's advanced billing retry system easier to discover and turn on.
Read more →Edit-order modal now correctly shows selling plans and product names when adding items
The add-item flow inside the customer subscription edit-order modal now correctly displays selling plan options, product names, and variant names, and renders the selection interface in the right inline layout.
Read more →Build-a-Box — cart drawer now opens on all themes
The Build-a-Box cart drawer now opens correctly on Shopify themes with custom section definitions, instead of redirecting shoppers to the cart page.
Read more →Offer a product swap instead of a cancellation
The cancellation flow can now offer customers a switch to a different product instead of cancelling, with its own scope and discount settings.
Read more →Route cancelling subscribers to the right save offer with conditions
A new Condition step in the cancellation flow branches customers to different treatments based on their billing history, subscription value, products, or tags.
Read more →Offer a discount to save a cancelling subscriber
The cancellation flow can now offer a percentage or fixed-amount discount as a save offer when a customer starts to cancel.
Read more →Streaks — reward subscribers for keeping their subscription going
Streaks reward subscribers as they complete consecutive orders — they build toward milestones you define, and each milestone delivers a reward.
Read more →Build-a-Box — filter the product pool and group variants
Build-a-Box now lets you apply multiple product filters to a box and group a product's variants together in the builder.
Read more →See why subscribers cancel — and what saves them
A new analytics dashboard shows why customers cancel, which save offers work, and your save rate over time — with a filterable list of every cancellation.
Read more →Build-a-Box — sell a box for one fixed price
Build-a-Box now charges a flat, fixed price for a box at checkout, with the subscription discount stacking on top and correct pricing on multi-currency stores.
Read more →Pause and resume Smart payment recovery
Smart payment recovery now has a one-click on/off control that pauses all retries and emails without losing any settings or in-progress sequences.
Read more →Offer a frequency change instead of cancellation
The cancellation flow can now offer eligible customers a one-step switch to a different delivery frequency instead of cancelling.
Read more →Refer-a-Friend — turn subscribers into a referral channel
Subscribers can now refer friends from their portal — the advocate earns loyalty points, the friend gets a first-order discount, fraud checks built in.
Read more →Loyalty points now work at the point of sale
Your loyalty program now extends to Shopify POS, so in-store staff can see and apply a customer's points at checkout.
Read more →Loyalty program — reward subscribers with points and perks
Subi now has a built-in loyalty program — subscribers earn points for orders, signups, birthdays, and social follows, and redeem them for discounts.
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Win-Back campaigns — automatically win back cancelled subscribers
Timed email sequences now reach out after a cancellation with a one-click reactivation offer — targeted by cancellation reason, measured per email step.
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Customers now see product discounts on their subscription
The customer's subscription page now shows applied product discounts — label, original price, and discounted price — including win-back offers.
Read more →Analytics, right where you work — Growth & Retention hubs
The Growth and Retention hubs now open with 30-day KPI cards — new subscribers, MRR movement, churn, payment recovery — each with a drill-down chart.
Read more →Cart Drawer — a branded, configurable storefront cart
Subi now ships its own storefront cart drawer with full appearance, content, and upsell settings — no theme code required.
Read more →Auto Product Swap — automate product swaps in active subscriptions
No-code flows can now automatically replace a product in a subscriber's contract based on order number or contract contents — no manual edits.
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Mystery Box — use one product across multiple plans
The same product can now back more than one Mystery Box plan, so you can run several offers around one hero product.
Read more →A guided install wizard and a clearer pricing page
Installing Subi is now a guided 4-step wizard that adapts to your store, and the pricing page gained a live subscriber-count slider.
Read more →Volume Discount — quantity-tier discounts on the product page
A new Volume Discount plan type shows quantity-tier discounts right on the product page, with subscription discounts stacking on top at checkout.
Read more →Skip Limit — cap how many times a customer can skip
You can now cap how many times a customer can skip their upcoming billing — per month, per year, or per contract lifetime.
Read more →Promote offers in the customer portal with campaign banners
You can now add your own promotional banner sections to the customer portal's Home and Subscription Details pages.
Read more →The storefront widget now speaks your customers' language
The Subi storefront widget now supports multiple languages, so subscription options display in your customers' language.
Read more →Build custom reports in Analytics
A new Reports tab in Analytics lets you build custom reports with filters, chart visualizations, and selectable time granularity.
Read more →See your theme integration status at a glance
A new Theme Integration card on your home page shows whether your app embed and each Subi widget block is activated in your live theme, with direct editor links.
Read more →Public webhooks for subscription events
Subscribe to Subi events with merchant-configurable webhooks — signing secrets, multiple endpoints per topic, delivery logs, a test feature, and retries.
Read more →Manually add a subscriber
You can now manually create a subscription for a customer from the admin, on a dedicated add-subscriber page.
Read more →Build a Box — let customers build their own subscription box
Subi's new Build a Box plan type lets customers assemble their own subscription box on your storefront, with per-option discounts and product pools by collection or your whole catalog.
Read more →All plan types in one Subscription Plans section
Every plan type — including bundles and Build a Box — now lives in one Subscription Plans section, with a single create modal that shows all plan types.
Read more →Subscribers can see upcoming changes in the portal
Your subscribers can now see their upcoming scheduled subscription edits in the customer portal, so they know what's changing before their next order.
Read more →Connect Klaviyo to sync your subscribers
Connect Klaviyo to Subi and your subscriber data syncs automatically for email marketing.
Read more →More ways to style the Subscribe & Save widget
You can now restyle the Subscribe & Save widget with custom color schemes, price-visibility toggles, advanced color settings, and a featured-benefits section.
Read more →A public API for your subscription data
Subi now offers a public REST API with a self-serve API-keys page in Settings, so you can programmatically access your subscribers and subscription contracts.
Read more →Upsells — recommend products to your subscribers
You can now configure upsell offers shown to subscribers — in the customer portal, in billing-reminder emails, and targeted by audience or customer segment — managed from a new Upsells menu.
Read more →Reward members with store credit
Membership tiers can now grant subscribers store credit as a perk, applied automatically on a schedule through Shopify store credit.
Read more →Cohort retention and revenue analytics
A rebuilt analytics experience adds cohort-retention metrics and a revenue analytics overview with KPI cards, charts, and a custom date-range picker.
Read more →SMS notifications for subscriptions
You can now send SMS notifications to subscribers for contract events and billing reminders — with customizable templates, an activation page, and customer opt-out and opt-in.
Read more →Customers can request a product swap from the portal
Subscribers can now request a product swap from the portal or customer account — browsing products that match their subscription frequency, seeing applicable discounts, and swapping per line — with a merchant toggle to allow or block swaps.
Read more →Point subscription emails to a custom portal link
You can now set the customer-portal URL that appears in subscription emails, pointing customers to a custom portal address.
Read more →Bulk-edit subscription contracts
You can now edit many subscription contracts at once — next billing date, interval, shipping price, line price, skip the next order, send a management link, or swap a product — in a single bulk action.
Read more →Membership exclusive access and members-only discounts
Membership tiers can now gate exclusive products and grant a members-only discount that is applied automatically at checkout.
Read more →Turn the subscription widget on or off per product page
A new widget settings tab lets you turn the subscription widget on or off for individual product pages.
Read more →A faster subscription contracts list
The subscription contracts page has been rebuilt with multi-value filtering, sortable and configurable columns, and bulk actions so you can find and manage contracts faster.
Read more →Bundles — sell curated subscription boxes
You can now create curated subscription bundles — pick the products, set billing and delivery, add free shipping, and show the bundle on your storefront with its own widget.
Read more →Local delivery and store pickup on subscriptions
Subscriptions now fully support local delivery — with address and instructions — and store pickup alongside shipping, shown clearly in subscription details.
Read more →Apply a plan to specific products, collections, or your whole catalog
When building a subscription plan you can now choose to apply it to specific products, specific collections, or all products.
Read more →Export your subscription data
A new Data Export page lets you export your contracts, customers, orders, billing attempts, and contract events with date-range and data-type filters.
Read more →Add the subscription widget as a theme app block
You can now add Subi's subscription widget to your storefront as a native theme app block and customize its contents in the theme editor.
Read more →Subscriptions now live inside the Shopify customer account
Your customers can now manage subscriptions inside Shopify's native customer account — pausing, cancelling, swapping products, and changing intervals — with customizable content and button text.
Read more →Subify is now Subi
The app, panel, customer portal, emails, and storefront tags have been rebranded from Subify to Subi — with legacy 'subify' tags still supported alongside the new 'subi' tags.
Read more →Memberships — sell recurring memberships with tiers and perks
Subi now lets you sell membership plans — recurring memberships with tiers and free trials, joinable from storefront membership blocks and managed in the customer account.
Read more →Apply a selling plan to an entire collection
You can now attach a selling plan to a whole collection — products added to that collection later are included automatically.
Read more →In-app Help and Subi Academy
A new in-app Help page and Subi Academy give you guided articles and learning resources without leaving the app.
Read more →See the subscriber price before you save a plan
When building a selling plan you now see a live price preview of what subscribers will pay before you save.
Read more →Customize the wording and styling of your customer portal
You can now reword the labels your subscribers see in the customer portal and target each section with readable CSS classes to match your brand.
Read more →A redesigned plan builder with a guided wizard
The subscription-plan builder is now a guided selling-plan wizard with a live widget preview, a feature tour, inline tooltips, and rename support.
Read more →Choose which pages show the subscription widget
You can now choose which storefront pages display the subscription widget, including your home and landing pages.
Read more →Embed the customer portal in your storefront
The customer portal can now be embedded directly in your storefront instead of only living on a standalone page.
Read more →Save and reuse subscription configurations as templates
You can now save and reuse subscription configurations as templates instead of rebuilding plans from scratch.
Read more →The customer portal, rebuilt on Shopify Polaris
The customer portal has been rebuilt on Shopify's Polaris design system for a cleaner, more consistent look.
Read more →Let customers add products from the customer portal
Subscribers can now add items to their subscription from the customer portal when you grant the add-line permission.
Read more →A clearer subscription timeline
A subscription's timeline now shows its initial order and renders formatted text, giving a clearer history of each contract.
Read more →See and search product variants by SKU
The product-variants list now shows each variant's SKU and lets you search variants by SKU when building a plan.
Read more →Billing reminder notifications
You can now configure billing reminder notifications, choosing when subscribers are alerted ahead of an upcoming charge.
Read more →Subscriptions fulfill in-stock items instead of failing the whole order
A subscription order that contains an out-of-stock or archived product now fulfills the available items instead of failing the entire order.
Read more →Billing attempt history on every subscription
You and your customers can now see a history of past billing attempts on a subscription, so successful and failed charges are visible at a glance.
Read more →No updates in this category yet.