From zero to over 5,000 subscribers in just over two years, HeyKeratin now runs on a subscription engine built for retention, renewal, and results.
From One-Time Purchases to a 5,000+ Member Hair Care Subscription Program
HeyKeratin launched with a clear mission: deliver effective, natural hair growth treatments for real results. What started as a lean Shopify brand offering clean, science-backed formulas—like the Natural Hair Growth Oil, Batana Honduran Organic Oil, and Serum 2.0—quickly resonated with people struggling with thinning, shedding, or post-partum hair loss.
But like many DTC brands, HeyKeratin faced a common challenge: most customers bought once and disappeared. The team knew the best outcomes came with consistency—and that meant making repeat use effortless. That’s when they turned to subscriptions and partnered with Subi.
Turning Hair Care Into Habit
The idea was simple: make it easier to stay consistent with hair growth routines by letting customers subscribe once and forget it. Using Subi’s widget on key product pages, HeyKeratin launched a “Subscribe & Save” option offering ~20% off and automatic delivery. Customers could sign up in just one click, and Subi would handle:
- Automated billing and renewal cycles
- Custom product shipping rules (monthly or multi-month)
- Self-service tools to update, skip, or cancel anytime
This setup was ideal for a small team—it ran in the background while they focused on growth and customer experience.
Growth from Day One
From the first month, subscriptions took off. By mid-2022, just two months after launch, HeyKeratin hit 1,000 active subscribers. And the momentum didn’t stop there.
- By end of year one: 2,000+ active subscribers
- By late 2024: 5,000+ active subscribers
That’s 150%+ year-over-year subscriber growth, with recurring revenue growing in parallel—more than doubling each year since launch. New products like Serum 2.0 helped boost retention and bring past customers back into the subscription flow. Combined with targeted email flows, evergreen “subscribe & save” promos, and strong social proof, the program saw consistent net-positive subscriber growth every month.
Churn, Retention, and Predictability
Like any subscription program, there was natural churn—especially right after monthly renewal cycles. But Subi’s tools helped manage it. Customers could update cards, skip shipments, or adjust their schedule, leading to:
- <2% typical churn around renewal windows
- Fast rebound from dips with new acquisition
- Over 98% retention from peak subscriber count
What made the biggest difference was predictability: with 5,000+ subscribers and stable monthly recurring revenue, the team could plan inventory, forecast sales, and invest in growth with confidence.
A Compounding Engine for Growth
By partnering with Subi, HeyKeratin transformed its customer base from one-time shoppers to loyal subscribers—with real staying power. The result is a business that now grows with every billing cycle, not just every campaign.
The takeaway? When you combine a trusted product, consistent results, and a seamless subscription experience, customers don’t just buy—they stay.
Want results like this? Book a demo or install Subi free.
